The Effect of Employee Engagement on Job Performance and the Mediating Role of Job Satisfaction: The Case of Ethiotelecom (Addis Ababa)
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Date
2020-06-29
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A.A.U
Abstract
The main purpose of this study was to analyze the effect of employee engagement on job
performance and the mediating role of job satisfaction in Ethio telecom (Addis Ababa).The
researcher employed Utrecht Work Engagement Scale (UWES) and the short version of Minnesota
Satisfaction Questionnaire (MSQ) used for measuring employee engagement and Job satisfaction.
Descriptive statistics used to analyze the data and cluster sampling used to select the samples. A
structured close ended questionnaire used to collect data from a total target population 8,794
permanent employees and sample of 383 professional and managerial employees in Ethio Telecom
(Addis Ababa). The SPSS version 22 used to conduct the statistical analysis of all data in this study.
Pearson Correlation and multiple regression analyses were conducted to examine the suggested
hypothesis and test the direct and mediated relationships among variables. The findings indicated
that the overall employee engagement dimensions have positive and significant relationship with
job performance with vigor (r=.544), Absorption (r=.547), and dedication (r=.245) with p=.000
with absorption had the most contribution.
The overall Employee Engagement has significant effect on job performance with (Beta=.488,
p=0.00). The results suggested that Job satisfaction had also positively and significantly affected
Employee’s job performance. Furthermore, four steps and bootstrapping criteria used to analyze
the partial mediation of associations between Employee engagement (vigor, dedication, and
absorption) and job performance of EthioTelecom (Addis Ababa). Therefore, it is better that Ethio
Telecom give priority on the dedication dimension Employee engagement and provide due
attention how to inspire, proud and enthusiastic about their job to get crucial competitive
advantages and successful including higher productivity and lower employee turnover.