An Assessment of Land Related Service Delivery in Addis Ababa: The Case of Bole Sub City
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Date
2011-06
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Addis Ababa University
Abstract
The issue of land has been a critical factor in political and economic development in Ethiopia.
Land administration and governance is important for smooth progress of the overall
development of the nation. In a country like Ethiopia, the provision of land administration
services has always been the respon sibility of the public sector. Given that the public sector is
the only service provider, the efficiency of land related services has been questionable. With
this hypothesis, this research aims to assess the performance of service delivery of land related
services at Bole sub-city of Addis Ababa City Administration. Both primary and secondary data
were collected and analyzed using quantitative and qualitative methods. Descriptive analysis
has also used to get full understanding of the situation, which included tables, percentage and
graphs. The primary data were collected from managers, staffs and customers from two offices
of land administration at woreda level (Woreda 13 and 14) and the Sub-city office, whereas
secondary data were gathered from various literatures and documents.The paper found out that proclamations and guidelines for land related service delivery of the
city administration have some gaps and are not clear for the officers and also not harmonized
with other land related laws. The organizational structure and capacity of the offices are weak
and require immense improvement in terms of availability of adequate staff with the
appropriate technical skills, and institution al infrastructure/ resources. Although there are
notable achievements as a result of implementation of land related reforms, the reforms have
not sustained with some of them back to their pre-reform status. The research has found that
only 24% of the customers are "quite satisfied" or "fairly satisfied" with the quality of services
provided by the sub city showing that the service delivery of the sub city is inefficient and
unsatisfactory. Some of the reasons for such inefficiency might be long waiting time and poor
coordination among the offices. This is justified by the respondents as 62% of the cu stomers
perceived that there is weak coordination across various land offices. Most of the customers
perceived as the services (e .g. building permit service) take longer time than the service
standard set by the office (7 days instead of 5 days). On the other hand, "processing time" has
substantially improved according to 72% of the respondents.The paper recommends on the need for strengthening capacity of the city administration to
enable it to develop clear and harmonized land policies and guidelines. Intensive capacity
building activities should be carried out. The respon sibility should also be decentralized to the
lowest woreda level. Finally, the study recommends that additional activities must be
implemented to promote land related services in a transparent, accountable, sustainable,
effective and efficient manner with good land governance
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Land Related Service Delivery