Factors Affecting The Successful Implementation Of Enterprise Resource Planning (ERP) Project: The Case Of Ethiopian Postal Service Enterprise
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Date
2019-07
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Addis Ababa University
Abstract
The purpose of the study was to examine factors affecting successful implementation of ERP Project in Ethiopian postal service enterprise. The study was guided by the following specific objectives; Identification of common factors affecting successful implementation of ERP project in Ethiopian postal service, assessing collective effects of the factors on ERP project implementation, assessing the individual effect of each of factors on ERP project, and ranking the factors according to the weight of their effects on ERP project. Quantitative research approach was used in the study. Mixed research design was used to identify and examine factors that affect the successful implementation of ERP Project in the case company. The total numbers of purposively selected respondents were taken as the sample size of the study. The data was collected using a questionnaire comprised of 47 close-ended questions with Likert scale. Based on the findings, among the seven independent factors five of (Business Process Reengineering, Communication, Top Management Support, Team Competency, Project management) the independent factors were found to have positive and significant correlation with the dependent variable which is ERP implementation. The ANOVA test result showed that, the value of R and R2 obtained under the model summary was statistically significant. The multiple linear regression analysis revealed that, 4 of the 7 independent variables (Communication, Top Management Support, Team Competency, Project management) have a statistically significant positive relationship to predict ERP implementation successes whereas Business Process Reengineering has a statistically significant negative relationship to predict ERP implementation successes.
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usiness process reengineering, communication, top management support, team Competency and project management