Assessment on Employee Training and Development Practices and Challenges: in the Case of Addis Ababa Water and Sewerage Authority
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Date
2020
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AAU
Abstract
The main purpose of the study was to assess the practice and challenges of training and development in the
case of Addis Ababa water and sewerage authority. This study used a descriptive type of research and
questionnaire, interviews and document review as instrument of data collection. Stratified random sampling
and purposive sampling methods was used to select samples from the target population of AAWSA staff.
The study employed quantitative survey research design to gather data from a total of 215 employees of the
Addis Ababa water and sewerage authority at head office. Semi structured interview was also scheduled to
gather the qualitative information from the coordinators and trainers of training and development unit of
the authority. in order to ass the existing training and development practice and challenges of Addis Ababa
water and sewerage authority, the study emphasized in the training and development strategic plan,
training and development design and implementation method, schedule of training and development,
evaluation of training and development and challenges of training and development. And all of them were
checked individually on the analysis. After the required data are collected descriptive (i.e. frequency,
percentage and mean) analysis were used to analyze the data using SPSS version24. The major findings
were the authority has no defined training and development strategic plan with measureable objectives. The
practice of training and development is not conducted based on strategic plan and not aligned with its
overall strategic plan of the authority and also training and development plan is not well communicated to
all employees. Training and development programs are not designed to compatible with the actual job to be
performed and the delivery method is not convenient to acquire the necessary knowledge and skills, not
transfer back to their job.. And also the training materials are not complete and appropriate to the levels of
trainees. Training and development are not given at the right time and materials not available on time. And
also Training and development programs are not evaluated properly. Thus, in light of the above problems
the following recommendations were forwarded. As it is known that in any attempt of the authority to
achieve its objectives, planning is believed to be essential. Therefore, it is suggested that AAWSA should
appropriate employee training strategic plan and program with respect to its overall strategic plan and
goals. The authority training and development should be well communicated to all employees and training
and development should be designed compatible with the actual job to be performed. Training and
development programs of the authority should able to improve skills, knowledge and attitude of employees
which can increase performance on the job. The authority training and development programs should be
given at the right time with appropriate materials. Evaluation of training and development outcomes should
be conducted properly and included into their operational planning to alleviate problem of employees
training and development practices
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Keywords
Training, Development, Employee, Authority, Addis Ababa water and sewerage authority