Developing Erp Pre-Implementation Readiness Assessment Framework for Ethiopian Context: A Multi Stakeholders’ Perspective
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Date
2018-12-05
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Addis Ababa University
Abstract
Unlike developing countries, developed ones use ERP systems extensively and 88% of ERP market share is owned by North America and Europe. Such fact drove ERP vendors to turn towards developing countries - considered as a promising market – to promote their products. Now a days Ethiopia is one of the developing countries in which several organizations are implementing ERP system with the purpose to survive in a marketplace and to gain a competitive advantage. This created a golden opportunity for ERP vendors to promote their packages as if they are providing the magic tool for business diseases but most vendors do not apply a comprehensive study before adopting such technology to surf for pre-required infrastructure and capabilities especially in developing countries. Even though there are studies, multi stakeholders’ perspectives were not considered in their ERP pre-implementation readiness assessment framework. Besides, most of them are done on the context of developed nations.
The purpose of this study is to investigate ERP Pre-implementation readiness from multi-stakeholders perspectives such as organizational, technical, user, consultant and vendors perspective in the context of Ethiopian Electric Utility (EEU) Company with the view to develop a framework for evaluation of ERP Pre-Implementation readiness and design a solution framework to address those issues. The Pre-implementation aspect is a critical step in the implementation process.
In order to answer the research questions and achieve the objective of the study, a set of critical success factors were identified from peer-reviewed literatures. Interview and survey questionnaires were used for collecting data. Using literature review CSFs were identified. Interview and (primary& secondary) survey questioner were prepared based on the identified CSFs. Primary questioner was used to identify appropriate CSFs for pre-implementation stage and their criticality. Secondary questioner and interview were used to validate (assess feasibility of) the framework by applying to the case company.
Based on the result of primary survey questioner a multi stakeholder’s perspective ERP pre-implementation readiness assessment framework has been proposed. It is recommended that any organization interested in implementing ERP can use the proposed pre-implementation framework to addresses all aspects of an organization to attain implementation success. The feasibility assessment of the proposed framework result revealed that the case company has limitations on the number of dimensions and has also shows areas the company must pay a attention to fill the gap.
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Keywords
ERP, Pre-Implementation, Readiness, ERP Pre-Implementation Readiness