The Effect of Employee Relationship Management on Organizational Performance in the Public Sector: the Case of Addis Ababa City Land Development and Administration Bureau.
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Date
2025-06-17
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A.A.U
Abstract
The purpose of this study is to identify the effect of employee relationship management on organizational performance at the Addis Ababa Land Development and Administration Bureau. It considers key ERM variables including HR practices, leadership style, communication, conflict management, and trust. A mixed-methods approach was employed, incorporating both qualitative and quantitative techniques. Quantitative data were collected through structured questionnaires distributed to 177 employees selected from a total population of 318 using random sampling. In the initial phase, purposive sampling was utilized to select key informants relevant to the research. Qualitative data were gathered through document analysis to complement the quantitative findings. Data analysis was carried out using SPSS version 26, employing descriptive statistics (measures of central tendency) and inferential analysis through Pearson correlation and multiple regression models. The findings revealed that ERM has a significant impact on organizational performance at AALDAB. Descriptive results indicated that most respondents agreed with the positive influence of ERM dimensions. Inferential analysis confirmed a strong, positive, and statistically significant relationship between ERM and organizational performance. Moreover, the regression model demonstrated that ERM variables account for 66.2% of the variation in performance outcomes. The study concludes that effective employee relationship management is essential for enhancing organizational outcomes and sustaining long-term success.