Challenges and Opportunities of Managing the Telecom Sector:The Case of Ethio Telecom
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Date
2016-06
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Addis Ababa University
Abstract
Telecommunication is the transmission of information over significant distances to communicate.
The strong development of telecommunication would help to improve efficiency of the economy
and the country’s competitiveness which promote economic and social development. Telecom will
change the way humans work, play, and live. The International Telecommunications Union (ITU,
2015) reported that there are more in-use cell phones than there are people on the planet already.
Continuous technical transformation and information waves of the past century have driven high
growth in the telecom industry. However, telecom companies are facing challenges as well as
opportunities in their business endeavor. Hence, the purpose of this research is to investigate and
examine the challenges and opportunities of managing the telecom sector of Ethiopia, with
particular focus on ethio telecom. The method employed in the research is qualitative research
method. Data is collected from both primary and secondary sources using the techniques of indepth
interview, direct observation, document review and analysis. Accordingly, it is found out
that technological advancement, and telecom fraud are among the major challenges and
opportunities of Ethiopian Telecom Sector. Moreover, it is found out that WTO accession will
create new opportunities and as well will impose new challenges to the telecommunications sector
of Ethiopia. Hence, ethio telecom and the Government shall create strategic alliance and
partnership with high technology companies around the World, implement a fraud management
system that detect frauds before it happen and damage occurs, implement appropriate policies and
strategies to avoid the risks and grasp the opportunities of joining WTO, and establish Research
and Development Center of Telecom for sustained development of the Telecom Industry of
Ethiopia.
Key Words: challenges and opportunities of telecom sector
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Keywords
challenges and opportunities, challenges and opportunities