Determinants of Employee Engagement in the Banking Industry in Ethiopia: the case of Bank of Abyssinia

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Addis Ababa University


The purpose of this study was to explore the determinants of employee engagement in the Bank of Abyssinia. Employee engagement is influenced by many factors including job characteristics, organizational justice, reward and recognition, leadership style, workplace culture, organizational communication and company reputation. In this study, job characteristics, reward and recognition, and leadership style were tested for their predictive role on employee engagement. The study adopted a quantitative research method and a survey research approach with five point Likert scale questionnaire was distributed to the respondents. Convenience sampling approach was used to select the target respondents of the survey, where 200 Self-administered questionnaires were distributed, out of which 191 were collected. The data collected was analyzed through descriptive, correlation, & regression analysis using SPSS Version 21 software. The correlation analysis result showed that job characteristics, leadership style, and reward & recognition have a strong positive relationship with employee engagement. The finding of the study using a multiple linear regression analysis revealed that all the independent variables (job characteristics, leadership style and reward & recognition) have positively predicted employee engagement. Based on the findings, the researcher forwarded recommendations and future research directions.


A thesis submitted to the college of business & economics of Addis Ababa university in partial fulfillment of the requirements for the degree of master in business administration in management


Employee Engagement, Job Characteristics, Leadership Style, Reward & Recognition