Factors Affecting Urban Land Tenure Service Delivery in Addis Ababa: The Case of Gulele Sub-city

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Addis Ababa University


Urban land tenure service delivery is in place for long period to give services to the urban dwellers and service seekers. Yet, the service delivery is being handled without a clear understanding of the important factors affecting the satisfaction of its customers. The factors and causes for poor and substandard urban land tenure services specifically the contextual factors that are particular to the socio-political contexts are not well understood and hence require further investigations. Thus, the purpose of this research is to explore the factors that contribute to urban land tenure service delivery at Gulele sub-city land tenure service delivery office of the Addis Ababa city administration. The research follows a mixed research approach that is conducted in parallel. It adopted a case study research design to investigate the factors for land tenure service delivery, the causes for the problems and to assess the opinions of the customers. Conceptually, the study draws from the land tenure service delivery factors in the extant literature. Empirically, it draws from quantitative and qualitative data collected from the customers and staff of urban land tenure service delivery office at Gulele sub city who were selected based on purposive sampling via the researchers’ judgment. Quantitative data was collected using a five scale likert based questionnaire and semi-structured interview was used to collect the qualitative data. A structural equation modeling (SEM) technique is used to analyze the quantitative data using statistical software called SmartPLS. Open and thematic coding technique is used to analyze the qualitative data collected through interviews. Findings show that urban land tenure service delivery is affected by institutional, technical, administrative, technical, legislative, and contextual factors. Coordinating employees and institutional as well as cross-institutional workflow, and continuously development of employee skills will help in addressing the issues. From a technical and administrative perspective this research recommends computerizing and documenting urban land information, capacity building of the administrative leadership. Moreover, participation of the public in developing urban land policy keeping consistency of the rules and laws, ensuring political stability, developing a clear guideline for informal land brokering, and find solutions for ownership, expansion, and development of the city’s land will also help in addressing the factors.



Land tenure, factors for land tenure service delivery, causes for land tenure service delivery