Factors Affecting Urban Land Tenure Service Delivery in Addis Ababa: The Case of Gulele Sub-city
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Date
2021-06
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Addis Ababa University
Abstract
Urban land tenure service delivery is in place for long period to give services to the urban
dwellers and service seekers. Yet, the service delivery is being handled without a clear
understanding of the important factors affecting the satisfaction of its customers. The factors
and causes for poor and substandard urban land tenure services specifically the contextual
factors that are particular to the socio-political contexts are not well understood and hence
require further investigations. Thus, the purpose of this research is to explore the factors that
contribute to urban land tenure service delivery at Gulele sub-city land tenure service
delivery office of the Addis Ababa city administration.
The research follows a mixed research approach that is conducted in parallel. It adopted a
case study research design to investigate the factors for land tenure service delivery, the
causes for the problems and to assess the opinions of the customers. Conceptually, the study
draws from the land tenure service delivery factors in the extant literature. Empirically, it
draws from quantitative and qualitative data collected from the customers and staff of urban
land tenure service delivery office at Gulele sub city who were selected based on purposive
sampling via the researchers’ judgment. Quantitative data was collected using a five scale
likert based questionnaire and semi-structured interview was used to collect the qualitative
data. A structural equation modeling (SEM) technique is used to analyze the quantitative data
using statistical software called SmartPLS. Open and thematic coding technique is used to
analyze the qualitative data collected through interviews.
Findings show that urban land tenure service delivery is affected by institutional, technical,
administrative, technical, legislative, and contextual factors. Coordinating employees and
institutional as well as cross-institutional workflow, and continuously development of
employee skills will help in addressing the issues. From a technical and administrative
perspective this research recommends computerizing and documenting urban land
information, capacity building of the administrative leadership. Moreover, participation of the
public in developing urban land policy keeping consistency of the rules and laws, ensuring
political stability, developing a clear guideline for informal land brokering, and find solutions
for ownership, expansion, and development of the city’s land will also help in addressing the
factors.
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Keywords
Land tenure, factors for land tenure service delivery, causes for land tenure service delivery