An Assessment Of Factors Affecting Agent Banking Project Implementation: The Case Of Lion International Bank S.C

dc.contributor.advisorAfework, Fesseha (Associate Professor)
dc.contributor.authorAmare, Zemenay
dc.date.accessioned2019-04-17T11:36:15Z
dc.date.accessioned2023-11-04T14:25:29Z
dc.date.available2019-04-17T11:36:15Z
dc.date.available2023-11-04T14:25:29Z
dc.date.issued2018-12-04
dc.description.abstractTechnological advancement in telecommunication has enabled organizations such as banks and other micro finance institutions to offer online and better services to their customers. On the other side, new projects are the backbone for the banking industries and provide real value to take advantage of the new business by bending the common way of doing banking operation. However, many organizations fail to capitalize on implementation phase of the project. Thus, the general objective of this study is to asses factors affecting Agent banking project implementation in Lion International Bank S.C. The study also sought to investigate how project planning, team competency, project manager competency, legal and regulatory frameworks, and organization structure influence the implementation of Hello cash project. The total population of the project team members was 30 and census was used to gather the quantitative data through questionnaires. Semi structured interview was also used to gather qualitative information from project manager and project team leaders through purposive sampling technique. Descriptive research design and both qualitative and quantitative approach were used. The quantitative data were analyzed with the use of SPSS version 20 software using statistical tools of frequency, percentage, mean score and standard deviation and supported by qualitative analysis. The results investigated from the selected respondents and review of secondary data demonstrated that, the major factors affecting Agent banking project implementation include lack of proper project planning, lack of effective scope management plan, inexperience project team members, lack of timely tanning, lack of effective communication, duplication of role and responsibilities, lack of effective project management standard, Inadequate functional department support and lack of clear legal and regulatory frameworks regarding Agent banking project implementation. On this basis, the study recommends that Lion International Bank and other commercial banks should focuses on the improvement of project planning practices, hire competent team members and addresses the skill gaps through training, develop effective communication system, develop effective scope management plan and collaboration among departments to make the project implementation practice effective.en_US
dc.identifier.urihttp://etd.aau.edu.et/handle/123456789/18008
dc.language.isoen_USen_US
dc.publisherAddis Ababa Universityen_US
dc.subjectAgent baking project implementationen_US
dc.subjectProject Manager Competencyen_US
dc.subjectlegal and regulatory framework and organization structureen_US
dc.titleAn Assessment Of Factors Affecting Agent Banking Project Implementation: The Case Of Lion International Bank S.Cen_US
dc.typeThesisen_US

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
ZEMENAY AMARE.pdf
Size:
656.07 KB
Format:
Adobe Portable Document Format
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description: