Roles of Training and Development in Enhancing Employee Performance in Public Enterprises: the Case of Ethio Telecom
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Date
2016-06
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Addis Ababa University
Abstract
The study was undertaken at Ethio Telecom Head Office on the topic “The Roles of Training and
Development in enhancing Employees’ Performance” The purpose of the study was to assess the
role of Training and Development in enhancing employee performance. The methodology that
was used for the study was descriptive. Primary data was collected from a sample of 86 (Eighty
six) respondents by using convenience sampling method. Questionnaire and interview was used
in the collection of data for analysis. The study revealed that the role of training and
development in enhancing employee performance in the organization was very important in
addressing the organization issues such as lack of management support for training and
development programmes, which constrained training and development. It was also found that
training and development in Ethio Telecom was not properly addressed as a key tool in
enhancing employee performance. The major challenges of training and development in Ethio
telecom could be inadequate time and resource, financial problem, inadequate planning, lack of
coordination and inability to transfer learning from training to workplace. The study
recommended that in order for Ethio Telecom to be successful as the leading Telecom Company
in Ethiopia, managements must empower all departments to engage in the training and
development of employees to enhance the potential and strengthen employees’ Performance.
Keywords: Training, development, employees Performance, Ethio telecom
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Keywords
Training, Development, Employees Performance, Ethio telecom