Challenges and prospects of Balanced Scorecard Implementation in the Development Bank of Ethiopia
| dc.contributor.advisor | Abagisa, Jemal (PhD) | |
| dc.contributor.author | Getachew, Tsion | |
| dc.date.accessioned | 2018-07-18T07:55:03Z | |
| dc.date.accessioned | 2023-11-04T10:18:44Z | |
| dc.date.available | 2018-07-18T07:55:03Z | |
| dc.date.available | 2023-11-04T10:18:44Z | |
| dc.date.issued | 2014-06 | |
| dc.description.abstract | BSC is one of the management tools that help an organization to achieve its vision by aligning the organization’s strategic goals to every employee’s activity. As one of governmental financial institutions, DBE has implemented BSC in 2010. While implementing BSC, the Bank has faced a number of challenges. This study focused on investigating the challenges and prospects that DBE faces in general and the credit process in particular. To collect data interview and questionnaire have been used and the method used is descriptive method. The questionnaires are prepared for 51 credit process employees and 110 bank’s credit customers. The interview is for the top management official of the bank who works in credit area and support credit area. Out of the administered questionnaire, only 23 employees and 50 customers managed to return. The results that come out of the questionnaires and interview is analyzed using descriptive method of analysis and presented in the form of tables and graphs. The finding shows that the major challenges that DBE faces is emanated from lack of commitment of top management officials , lack of understanding of the tool, early cascading and considering the tool more as a tool of measurement rather than a tool for strategic management. However; the tool is also helps the organization by increasing the organization performance, by communicating the organization mission, vision and strategic objective to employees, by creating team spirit and others. So to avoid the challenges it is recommended that the Bank should give training about the tool, the Bank should define the measurements, and after being sure that the metrics measure the activities of the business units and the selected measure is easily quantifiable then attaching it with benefits will be wise in order to achieve what is set in the future | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/9192 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Bank of ethiopia | en_US |
| dc.subject | Implementation | en_US |
| dc.title | Challenges and prospects of Balanced Scorecard Implementation in the Development Bank of Ethiopia | en_US |
| dc.type | Thesis | en_US |