Assessment Of Supply Chain Performance - The Case Of Ethio Telecom
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Date
2017-04
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Addis Ababa University
Abstract
The objective of this study is to assess supply chain performance of ethio telecom. The study used
descriptive as well as explanatory research designs. In this study, census and judgmental sampling
method for quantitative and qualitative methods were used respectively. Primary type of data was
collected with the help of standard questionnaires and semi structured interview. In order to
examine the relationships between the variables, Pearson’s correlation and multiple linear
regression analysis were used. The research comes up with the following findings. Although
strategic supplier partnership is the key factor that has a strong positive relationship and highest
effect on supply chain performance followed by customer relationship and information sharing in
this study, the level of practice is not at a strong level yet. Furthermore, the result from the
interview confirms that ethio telecom has supply chain management challenges related to inventory
management, delivery & customer response time, inadequate planning, and communication. The
supply chain management practice of ethio telecom is weak; it is not well managed, and
implemented to get the maximum possible benefits resulting from effective supply chain
management. Finally ethio telecom should engage in training of the work force and developing
supply chain management skills through workshops and systematic training programmes and
promote learning from relevant successful experiences in this area
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Keywords
strategic supplier partnership, customer relationship, information sharing