Proposing Information System Adoption Framework for Effective Educational Service Delivery: The Case of Addis Ababa Tegbareid Polly Technique College
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Date
2020-06-08
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Addis Ababa University
Abstract
Information System (IS) is a critical asset for higher education institutions and support
institutional strategic objectives. In developing countries where higher education is fraught
with serious challenges at multiple levels, there is increasing pressure to ensure that a best
information system adoption should be put in place in the context of educational needs. It is
necessary for IS adoption to consider several important aspects, such as the direction of
technological development in accordance with the strategic plan. The objective of this study is
to propose information system adoption framework that enhances the effectiveness of IS for
educational service delivery by Addis Ababa Tegebareid Polly Technique College. This study,
however, only focuses on the two aspects of IS adoption; the effective educational service
delivery and use of IS.
In order to find answers to the research questions, the study follows Design Science Research
Methodology (DSRM). Interview, direct observation and questionnaire were employed in
order to get information on the current practice of education IS adoption in AATPTC.
Accordingly, the findings of the study shows that the organization is not implemented
information system in suitable manner, and the IS adoption critical failure factors are
identified and described in to three theoretical models: environmental theme, organizational
theme and technological theme which are used in designing the proposed framework.
The study found that the current education IS adoption should be modeled to include the vital
IS adoption framework. Policy, awareness, skill, resources, user involvement and top
management support were suggested to improve the current education IS adoption practice.
Finally, the proposed education IS adoption framework were demonstrated and evaluated in
terms of component’s completeness, comprehensiveness and fitness to the organization
through an evaluation questionnaire and expert interview. Accordingly, the framework has a
92.8% overall satisfaction.
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Keywords
IS Use, IS Adoption Framework, IS Adoption for Educational Service Delivery