Practices and Challenges of Balanced Scorecard Implementation: The Case of AkakiKality sub-city Woreda 07 in Addis Ababa
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Date
2023-07-25
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A.A.U
Abstract
BSC was introduced in Ethiopia following the civil service reform in 2010. This study asses the
practice and challenges of BSC implementation.
The study was conducted in Akaki Kality sub city woreda 07 administration office. The woreda
have a total of 374 employees. Among them 13 of them are top level and 25 of them are middle
level management and 338 officers and supportive staffs. A total of 130 questioners are
distributed and111 of the questionnaires were filled and returned .Information is collected
through document review, questionnaire and interview with 10 employees and managements as
well as observation of the student researcher .Data’s from the questionnaire are analyzed
through SPSS version 26 and interpreted.
According to the study BSC have many outcomes such as creating coordination between
management and employees which create clarity of organizational vision. It also gives a sense of
responsibility among the employees .In addition it enables the employees to perform well due to
training and development. Furthermore it reduce cycle time of work done so that it creates
ability to perform more work than before and to serve more number of customer.
Currently there are some limitations in the woreda which hinders the practice of BSC
implementation. Those limitations includes shortage of BSC experts , information technology
expertise ,redundancy and complexity of the measurement practice, poor commitment, shortage
of office infrastructures and the like are the major ones.
To acquire the desired outcome as it is expected integration of other systems, commitment of the
management and employees, simplifying the performance measure system, automating the
system with information communication expertise, continuous professional development and
training is required