Evaluating the practice and effect of Training programs and Job Rotation in Project Team Members Performance: A Case Study in Safaricom Telecommunication Ethiopia PLC
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Date
2024-10
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Addis Ababa University
Abstract
The success of any project is heavily dependent on the effectiveness of the project team members performance. This research study aimed to evaluate the practice and impact of training programs on the performance of project team members at Safaricom Telecommunication Ethiopia PLC. The study explored the current training programs offered by Safaricom Telecommunication Ethiopia PLC and examined their design and delivery components. Using a mixed-methods approach, the research investigated the effect of both on-the-job and off-the-job training methods on project team members performance. The study also addressed the challenges faced in implementing training programs for project team members at Safaricom Telecommunication Ethiopia PLC. The research design was a descriptive method and inferential statistics were implemented to analyze the data and test the relationship between the variables. The target population were 145 from four departments out of which 106 were sampled out. Data collection involved the use of questionnaires and interview with project team members and the training facilitating team. For the sampling technique, purposive sampling was used for the interview and random sampling technique was used for the questionnaire distribution. The major findings the study showed that project team members' abilities and competences were increased through job rotation, on-the-job and off-the-job training techniques, which improved project team performance with challenges such as one-sided need assessment techniques, lack of motivation from project team members, and identified room for improvement with the trainers were found. Based on the findings, the study recommended to enhance motivation for learning, diversifying need assessment practices, optimizing feedback sessions, continuously evaluating and refining the training framework & Strengthen training programs.
Key Words - Training, On-the-Job training, Off- the-Job training & Job Rotation