Employees Perception of Staff Turnover in Four Star Local Hotel in Addis Ababa.
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Date
2018-06
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Addis Ababa University
Abstract
Studies done regarding Labor Turnover in the Service Industry across the world indicate that, the
Hospitality sector leads with many employees’ changing jobs from time to time. In Addis Ababa,
very little has been documented on the causes of labor turnover in the Hotel Industry. Thus, the
objective of this study was assessing the factors that contribute for the staff turnover in the four
star category independent Hotels of Addis Ababa. The study adopted descriptive survey research
design, and involved a total of 316 permanently employed staff working in the Hotels. The entire
four star independent hotels have been taken for the study. Simple random sampling method was
used to pick the respondents for this study. The research finding revealed that; Non-Competitive
Compensation Package, Non-Conducive Working Environment and Provisions of Better Working
Conditions by the Newly Opening Hotels are the three main reasons why employees of the selected
hotel groups leave their job. It is therefore recommended that, the management should improve the
pay scale, working condition for the employees as well as better minimize Intervention of owners
in their job in professional operations.
Keywords: Star-Rated Hotels, Independent Hotels, Employee Turnover, Working Environment
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Keywords
Star-Rated Hotels, Independent Hotels, Employee Turnover, Working Environment