The Role of Supply Chain Technology Adoption in Enhancing Service Delivery: The Case of Commercial Bank of Ethiopia
| dc.contributor.advisor | Kirubel Bruck (PhD) | |
| dc.contributor.author | Amanuel Million | |
| dc.date.accessioned | 2026-11-13T11:45:57Z | |
| dc.date.available | 2026-11-13T11:45:57Z | |
| dc.date.issued | 2026-09 | |
| dc.description.abstract | Commercial Bank of Ethiopia (CBE) by analyzing five aspects namely ICT infrastructure, digital integration, automation, interoperability, and information sharing. For purposes of conducting the study, an explanatory research design which involved both qualitative and quantitative methods was used. In order to collect quantitative data, a structured questionnaire was distributed to 193 participants who had been sampled using stratified random sampling methods from four CBE branches located in Addis Ababa. For qualitative data collection, eight branch managers were interviewed using a structured interview method which had been sampled using purposive sampling method. Data analysis was done using descriptive statistics, Pearson correlation and multiple linear regression for quantitative data while qualitative data was subjected to thematic analysis. ICT infrastructure and data sharing were, however, not significant independent variables, but the crucial role they played was validated through high correlation levels. Some of the organizational barriers that proved influential on the results included lack of adequate skills, insufficient budgets, incompatibility between systems, and resistance to change. Considering these results, the research proposes the following recommendations for CBE: prioritization of automation of high volumes of internal processes, resolving interoperability issues between Oracle and T-24 systems, improving digital integration through replacement of older systems, upgrading of ICT infrastructure as a critical component, and digital skills and change management initiatives | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/9538 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Abeba Universty | |
| dc.subject | Supply Chain Technology Adoption | |
| dc.subject | Service Delivery | |
| dc.subject | Automation | |
| dc.subject | Interoperability | |
| dc.subject | Commercial Bank of Ethiopia | |
| dc.title | The Role of Supply Chain Technology Adoption in Enhancing Service Delivery: The Case of Commercial Bank of Ethiopia | |
| dc.type | Thesis |