Factors Affectin integrated Logistics Performance: The case of Ethio Telecom
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Date
2024-06
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Addis Ababa University
Abstract
The aim of the study was to investigate the factors affecting integrated logistics performance of Ethio telecom. The research adopted explanatory and descriptive research design. The study’s target population were ethio telecom head quarter employees and management. The research used a standardized questionnaire in collecting data from 216 respondents and the instrument used in this study was close-ended questionnaires. Data collected was analyzed by using descriptive statistics and statistics such as correlation and regression. The study used reliability of data collection instrument measured by Cronbach’s Alpha. The study resulted that there is a positive relationship between independent variables and integrated logistics performance of the company. The regression analysis resulted information technology, organizational structure, employee competence and bank process has a moderate positive effect on integrated logistics performance. The study showed that there existed a weak positive relationship between infrastructure, custom process and supplier’s performance on integrated logistics performance of the company. The regression analysis resulted information technology, organizational structure, employee competence and bank process has a positive significant effect on integrated logistics performance. The study found that infrastructure, custom process and supplier’s performance has a weak positive effect and insignificant on integrated logistics performance of the company. The study concluded that information technology, organizational structure, employee competence and bank process has a moderate positive significant effect on integrated logistics performance. Whereas, infrastructure, custom process and supplier’s performance has a week positive effect and insignificant on integrated logistics performance.
Key Words: Information technology, inventory management, transportation management, organizational structure, employee competence, and integrated logistics Performance