Factors affecting Employee engagement: The Mediating role of organizational citizenship behavior: in Ethiopian Banking sector a case of selected banks (CBE, Dashen and Zemen Bank)
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Date
2020-06
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A.A.U
Abstract
Employee engagement has become the center of concern in recent years in management
literature. Various researchers have tried to identify factors affecting employee engagement. In
Ethiopia, besides the concepts freshness, employee engagement needs more empirical research.
In addition, even though many have tried to study factors like job characteristics, perceived
supervisor support and reward and recognition, the effect of ergonomics on employee
engagement is yet uncovered in Ethiopia.
Therefore, this study was conducted to identify factors affecting employee engagement and
examine the mediating role of organization citizenship behavior in Ethiopian Banking Sector in
the case of selected three Banks (CBE, Dashen and Zemen Bank). To identify the factors that
affect employee engagement, previous literatures, theories and models were considered and
based on those previous research works, a conceptual framework was adopted.
This study used explanatory research approach and both primary and secondary data were
utilized. The primary data were collected by distributing questionnaires to 361 employees of the
selected three Banks. And the collected data were entered and analyzed using SPSS version
24.0andPROCESS Macro version 3.4 was employed to test the mediation effect.
The findings of the study showed that, of demographic variables; age (b=.244, p<0.05) and
educational qualification (b=-.192, p<0.05) has a significant effect on employee engagement.
More importantly, the regression analysis of the study showed that job characteristics and
Ergonomics has a direct, significant and positive effect on employee engagement level with beta
values of 0.347, p<0.05 and b=0.233, p<0.05 respectively. The study results also confirmed that
organizational citizenship behavior has a mediating role on the relationship between job
characteristics (B=0.2312, CI: .1465 to .3175) and ergonomics (B=0.1756, CI: .1009, to .2597)
and employee engagement.
The overall engagement level of employees was found moderate and job characteristics and
Ergonomics has a positive and significant effect on employee engagement. Furthermore, OCB
has a partial mediating role in the relationship between job characteristics and ergonomics and
employee engagement. Therefore, to fully grasp the benefit of having an engaged employee,
Ethiopian Banks should work on job enlargement, rotation and duly think about physical layout
of the offices together with promoting organizational citizenship behavior. And finally, any
future endeavor should test the relationship between ergonomics and employee engagement.
Description
A Thesis Submitted to college of Business and Economics of Addis Ababa University
in Partial Fulfillment of the Requirements for the Degree of Masters of Art in
Business Administration (MBA)
Keywords
Employee engagement, employee engagement factors, Ergonomics, Organization citizenship behavior