The Role Of Information Communication Technology Adoption On Supply Chain Performance Of The Ethiopian Shipping And Logistics Services Enterprises
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Date
2019-05
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Addis Ababa University
Abstract
Information and Communication Technology solutions in supply chain management have often been approached from various dimensions with a focus on the overall effect on efficiency, customer value and cost. Efficiency and reliability in the logistics industry through various modalities such as adoption of Information and Communication Technology solutions has seen improvements in customs management systems, security tracking and tracing shipments and information sharing. However, many sectors of the logistics industry still run on traditional or manual systems and this could be attributed to their ineffective and inefficient performance. There exists a research gap on this area of the role of Information and Communication Technology adoption on supply chain performance in Ethiopian Shipping and Logistics Services Enterprise. The study employed a descriptive research design. The population comprised of 335 employees in Ethiopian Shipping and Logistics Services Enterprise. The stratified sampling techniques was applied after the population divided in to the appropriate strata and a proportionate sampling was taken from each strata to represent all the strata .258 employees were found to appropriately match the population size of 335 and selected for this study from the shipping ,freight forwarding and port and terminal handling sectors including Information and Communication Technology department. Factor analysis was used to reduce the variable dimension and descriptive statistics was used to identify the challenges on the adoption of Information and Communication Technology on supply chain performance. Correlation and Regression analysis approaches were used to investigate the relationships between the variables and the extent to which the independent variables explained supply chain performance. Finding shows that lack of education and training were the major Information and Communication Technology adoption challenges and to alleviate the challenge a careful assessment of education and training needs should minimize this problem. Therefore Ethiopian Shipping and Logistics Services Enterprise need improve Information and Communication Technology adoption and Information and Communication Technology capability in order to improve on the supply chain performances operations especially in the areas of documentation, cargo tracking, warehousing, transportation, freight forwarding, port and terminal handling and shipment operations
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Keywords
Information and Communication Technology adoption, Information and Communication Technology capability, supply chain performance