Factors Influencing the Performance of Nile Insurance Company S.C

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Addis Ababa University


Insurance is a vital tool in the development and sustainability of both emerging and developed economies. It promotes stability in the global economy for individuals, institutions and governments by taking on risk and dispersing them around the world through the global reinsurance markets. It is also an effective catalyst for economic growth. The main objective of this study was to examine factors influencing the performance of Nile Insurance Company S.C. (NIC). To achieve this objective both primary and secondary data were used. Primary data collected by means of interview and structured questionnaires. Secondary data obtained from audited annual bulletins of Nile Insurance Company S.C. (NIC) and National Bank of Ethiopia various reports. The target population was Clients, Employees and Intermediaries. The sampling techniques used for this case study were simple random sampling and purposive sampling. Using Cochran (1997) sampling size determination formula minimum sample size of 384 was used. After testing the variables using SPSS program kit we find out the following results: Employees, Customers satisfactions, Brokers, Competitors price and Underwriting are most important determinant of performance of NIC. While authorization limit, board involvement, door-to-door service, risk acceptance and preparing a cheque and released a cheque to the insured has statistical insignificant relationship with performance of NIC. The study recommended that NIC must provide insurance training for clients and intermediaries, reducing time of processing of claims and motivate its employees.


The Thesis Submitted In Partial Fulfillment of Requirement for Master of Executive Business and Administration (EMBA)


Factors, Influence and insurance, Performance