Factors Influencing the Performance of Nile Insurance Company S.C
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Date
2018-01
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Addis Ababa University
Abstract
Insurance is a vital tool in the development and sustainability of both emerging and
developed economies. It promotes stability in the global economy for individuals,
institutions and governments by taking on risk and dispersing them around the world
through the global reinsurance markets. It is also an effective catalyst for economic
growth. The main objective of this study was to examine factors influencing the
performance of Nile Insurance Company S.C. (NIC). To achieve this objective both
primary and secondary data were used. Primary data collected by means of interview
and structured questionnaires. Secondary data obtained from audited annual bulletins of
Nile Insurance Company S.C. (NIC) and National Bank of Ethiopia various reports. The
target population was Clients, Employees and Intermediaries. The sampling techniques
used for this case study were simple random sampling and purposive sampling. Using
Cochran (1997) sampling size determination formula minimum sample size of 384 was
used. After testing the variables using SPSS program kit we find out the following results:
Employees, Customers satisfactions, Brokers, Competitors price and Underwriting are
most important determinant of performance of NIC. While authorization limit, board
involvement, door-to-door service, risk acceptance and preparing a cheque and released
a cheque to the insured has statistical insignificant relationship with performance of NIC.
The study recommended that NIC must provide insurance training for clients and
intermediaries, reducing time of processing of claims and motivate its employees.
Description
The Thesis Submitted In Partial Fulfillment of Requirement
for Master of Executive Business and Administration (EMBA)
Keywords
Factors, Influence and insurance, Performance