The Prospects and Challenges of E-Governance in Public Service Delivery: The Case of Fitche Town Land Administration North Shoa Zone, Oromia Regional State
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Date
2021-06
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A.A.U
Abstract
In recent years, the concept of e-governance has flourished rapidly with the advancement of Information and Communication Technology. The general objective of the study is to assess the Prospects and Challenges of E-Governance in Public Service Delivery in the Case of Fitche Town Land Administration, North Shoa Zone, Oromia Regional State. The study employed a descriptive type of research design to describe the prospects and challenges of e-governance in Fitche town land administration. This study was combining both a quantitative approach and a qualitative approach. The target population of the study is both the customer and employees of land administration in Fitche town. The sampling technique in this study was census method for the employees and convenience sampling for the customer of the sector. Generally, 112 participants are applied to this study from both employees and customers of the sector. The data collected from participants of the study were analyzed through descriptive statistical methods such as frequency and percentage. The study revealed that e-governance is a new concept and infant ages in the public service delivery, especially in the Fiche town land administration sector. It reveals that there is a low status of e-governance in the sector. Even if e-governance is on the infant age in the sector it gives many contributions in service delivery in the sector like save time, reduce bribery, increase transparency and accountability in the sector. The research found that infrastructure like internet access was the major significant challenging issue in the success of e-governance system in the sector and Lack of training was also one of the main obstacles to success e-governance in the selected sector. Therefore, the study recommended that the sector should mainly focus on the clarity in terminology is important not just to academics. It is also important for politicians and others engaged in the development of public policy on the utilization of ICT in government. This study also recommends that training is important for the success of e-governance in the land administration sector.
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Keywords
E-governance, land administration, public service delivery, Fitche Town