Analysis of Total Quality Management (TQM) Implementation in Addis Ababa Construction Road Authority (AACRA)
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Date
2021-06
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A.A.U
Abstract
The study analyzed the implementation of TQM in Addis Ababa Road construction industry. Specifically it focused on TQM dimension such as supply management, training and education, process management, continuous improvement, contract selection and top management commitment practice in consultant offices, contractor offices, and owner force (AACRA). The study conducted mixed approach and used exploratory survey design. The target group of the study was AACRA, consultant offices, and contractors, those registered by Ethiopia Road Authority. There were 23 contractors, 14 consultants and owner force. Furthermore, the study used stratified sampling techniques to select 11 contractor companies, 7 consultant offices and Owner force. Thus, the study selected 207 participants, which represented a response rate of 94.09%. from the 515 participants by using simple random sampling method. In addition, questionnaires and interview used to gather data from owner force (AACRA), contractor, and consultant offices. Inferential statistic (One way of ANOVA) and descriptive statistical techniques (mean, standard deviations, percentages, and frequency) used for data analysis by using SPSS software version 26. The data was presented in tables, charts and researcher‟s interpretation. The study result revealed poor practice of TQM dimensions such as supply management, top management commitment, process management, contract selection and, training and education, in Addis Ababa Road construction stakeholders. However, awareness of TQM, understanding of TQM and continuous improvement highly practiced in Addis Ababa Road construction industry. Additionally, lack of effective supervision, lack of effective communication, lack of proper equipment available for use, insufficient technology, and lack of collaboration were the major barrier for CSFs of TQM in Addis Ababa Road Construction made it difficult to implement it. Finally, the study drawn recommendation such as Addis Ababa road construction companies should improve employees‟ involvement and commitment to TQM, and eliminate the barrier to have a smooth implementation process, share experience from homogeneous company who has been best practice of TQM, review and analysis daily reports and activities, well documented, and share experience, discuss, and evaluate TQM implementation in the industry.
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Total Quality Management