Logistics Performance on Service Delivery the Case of Ethiopian Shipping and Logistics Service Enterprise
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Date
2017-06
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Addis Ababa University
Abstract
The objective of this study is to assess the logistics performance of Ethiopia Shipping and Logistic
Service Enterprise. Specifically, simple random sampling is deployed as a sampling technique since
the list of target population is known. They are 1060 employee and more than 300 importers,
exporter and transport association selected as respondents of the study. However, primary sources
of data gathered from Ethiopia Shipping and Logistic Service Enterprise library and yearly report
of the enterprise to assess their logistics performance. The data is collected through structured
interviews based on questionnaire, which is developed based on the three dimensions of logistics
performance. The respondents have been approached by the data collectors at either their office or
on their seals area. In order to examine the date correlation analysis were used. The data entry and
analysis was conducted by using Statistical Package for Social Since version 20 and chi-square used
to correlation analysis between customer and employee of the enterprise. It is concluded that
Ethiopia Shipping and Logistic Service Enterprise were less performing in their logistics
performance. The findings of the study revealed that each dimensions of logistics performance
(logistics differentiation, logistics efficiency and logistics effectiveness) have under performance.
The study recommended for Ethiopia Shipping and Logistic Service Enterprise to continuously
improve their logistical performance, among other things, through strengthening and developing a
good relationship with others modernize their order management practice. Furthermore, it is also
advisable for them to further improve the relationship between customer and other sister company
or enterprise of in a foreign country.
Keywords/phrases: logistics performance' logistics differentiation' logistics efficiency' logistics
effectiveness
Description
Keywords
p Logistics performance’ logistics differentiatiation’ logistics efficienc’ logistics effectiveness’