An Assessment Of Top Management Support On Information System Project Success In the Case of Commercial Bank of Ethiopia

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Date

2019-07

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Publisher

Addis Ababa University

Abstract

Top Management Support is widely claimed to be a critical success factor responsible for Information Systems Project success. The objective of this study was to identify those top management support dimension that have the greatest effect on system implementation project success and to investigate whether these dimensions are actually used by top management in Information system Projects. Information system projects was selected as the unit of study. A descriptive approach that utilized both qualitative and quantitative methods was employed to investigate the contribution levels of top management support in an information system project, and the effect top management support has on Information system project success. The findings of this quantitative study addressed the research questions and demonstrated that (a) an important contribution does exist between “Provide Resources”, “Structural Arrangement”, “Expertise”, “Communication” and “Power” with Information system Project success. (b) A significant and relatively critical relationship does exist between “Provide Resources” with Information system Project success. (c) This study identified an overall relationship of top management support dimensions and information system project success and the findings do imply that information system project success might be improved by improving top management support on the five significant dimensions.

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Keywords

Top management support, Top Management Support Dimension, Project success

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