The Role of Internal Communication on Employees’ Motivation: The Case of Federal Civil Service Commission
| dc.contributor.advisor | Damtie, Kindalem (PhD) | |
| dc.contributor.author | Teklu, Wondim | |
| dc.date.accessioned | 2020-07-21T09:04:51Z | |
| dc.date.accessioned | 2023-11-08T13:39:02Z | |
| dc.date.available | 2020-07-21T09:04:51Z | |
| dc.date.available | 2023-11-08T13:39:02Z | |
| dc.date.issued | 2019-10 | |
| dc.description.abstract | The purpose of this study was to investigate the role of internal communication on the employee’s motivation among Federal Civil Service Commission employees. The study was aimed at investigating the current status of internal communication, employee’s motivation, the communication channels used. The participants for this study were a total of 186 (116 male and female 70). Respondents were selected using disproportional stratified sampling technique using gender as a stratum. Data were collected through Likert type scale i.e., Dennis' Communication Climate survey and Employees Motivation Scale. For triangulation purpose, FGD and interview was conducted. Findings indicated that majority of employees in the work setting respond that it was hardly possible to say there wasn’t healthy internal communication among workers and managers at middle level. Additionally, most respondents replied that they are dissatisfied and lack motivation towards their job due to lack of access for sufficient information. Regarding the communication channels, most frequently employees and managers used telephone conversation and followed by written letters/Memo, and electronic media. To be satisfied with the information provided, employees do prefer a Face-to Face communication than others. The study revealed that there was a significant positive correlation between internal communication and employee’s motivation. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/21929 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | AAU | en_US |
| dc.subject | The communication channels | en_US |
| dc.title | The Role of Internal Communication on Employees’ Motivation: The Case of Federal Civil Service Commission | en_US |
| dc.type | Thesis | en_US |