Usability of Knowledge Management Portals at Ethio Telecom
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Date
2015-06-05
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Addis Ababa University
Abstract
A fundamental aspect of knowledge management is capturing knowledge and expertise created
by knowledge workers as they go about their work and making it available to a larger
community of colleagues. Technology can support these goals, and knowledge management
portals have emerged as a key tool for supporting knowledge work. Knowledge management
portals are used to gather, manage, share, and utilize knowledge that has been stored in
different databases throughout the organization; thus portals provide users with a single point
of access to personalized information needed to make informed business decisions. Portals can
bring significant benefits to organizations at both the individual and organizational levels.
In this study a survey has been made on an overall usability of the two existing ethio telecom
knowledge management portals. The researcher used quantitative research using self
administered close ended questionnaires in order to get perceptions from the selected ethio
telecom officers, managers, supervisors and staffs. The findings of this research indicated that
usability of the two ethio telecom knowledge management portals is in low level.
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Keywords
Usability of Knowledge, Management Portals, Ethio Telecom