Customs Clearing Agents & Forwarders’ Satisfaction on Ethiopian Cargo Services
| dc.contributor.advisor | Teklemariam, Dereje (Assistant Professor) | |
| dc.contributor.author | Edriss, Nuru | |
| dc.date.accessioned | 2021-06-02T06:30:40Z | |
| dc.date.accessioned | 2023-11-04T14:10:41Z | |
| dc.date.available | 2021-06-02T06:30:40Z | |
| dc.date.available | 2023-11-04T14:10:41Z | |
| dc.date.issued | 2015-06 | |
| dc.description.abstract | Customer satisfaction has become a key intermediary objective in service operations due to the benefits it brings to organizations. Moreover the importance of customer satisfaction is derived from the generally accepted philosophy that for a business to be successful and profitable, it must satisfy customers. In this research undertaking Custom Clearing Agents and Forwarders satisfaction on Ethiopian Cargo Services is assessed. 133 CCAs & FWs have participated in the study. Data was collected using a reliable questionnaire developed for the purpose. Data analysis was done using descriptive statistics, chi-square and ordinal regression using SPSS (statistical package for social sciences, version 20) as a statistical tool. The overall satisfaction score of the organization was found to be 61%; with highest score on the queuing system at export counter (75.6%) and lowest on the claim process for damage, pilferage or loss (36.8%) | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/26605 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Ethiopian Cargo Services | en_US |
| dc.subject | customer satisfaction | en_US |
| dc.subject | organizations | en_US |
| dc.title | Customs Clearing Agents & Forwarders’ Satisfaction on Ethiopian Cargo Services | en_US |
| dc.type | Thesis | en_US |