Determinants of Public Transport Service Effectiveness in Addis Ababa City
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Date
2022-06
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Addis Ababa University
Abstract
Transportation is important in the social and economic development of any country, but is especially critical in developing economies where mobility and accessibility are frequently constrained because of insufficient provision of appropriate levels of transport services. This research focuses on listing down determining factors with there measuring parameters. Also this paper is here to fill the theoretical gap by listing Public Transport Effectiveness determinants in there severity order. The data needed for the research will be collected using questioners. The questioner will list the probable causes of public transport ineffectiveness and asks participants to rank the potential factors that cause the public transport ineffectiveness in Addis Ababa.
According to the study’s finding, all the factors that are identified as the determinants for an effectiveness of public transport and the service quality dimensions are found to be significant in their contribution. From the finding, it can be seen that the variables that are identified contributes 39.6% of for the effectiveness. From this result, it can be concluded that there is a strong relationship the determinant factors their contribution for effectiveness. Then, working on this parameters identified will help the public transport service givers to excel their services.
It is recommended that establishing a system to evaluate the service quality standing from the results is helpful for the organizations to improve. Allowing training and coaching platform should be arranged, so that inexperienced drivers and attendants will gain knowledge on how to give service, complain management, service excellence and other issues. Training on driving skills, communication skill, complain management in general can make a vital contribution towards improving on public transport service enhancement.