Designing a Framework for Improving the Alignment Between E-Government Strategy and its Implementation
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Date
2020-07-07
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Addis Ababa University
Abstract
E-government in Ethiopia has had a significant impact on government organization, business organization. In all public administration centers ,it changes the environment in which the public services operates, adding new concepts and methods to its operations and giving new services to Ethiopian and other foreign peoples in short period of times everywhere in 7 days a week’s /24hours. The purpose of this study is to designing a framework for improving the alignment between E-government strategy and its implementation according to it tried to answer the following research question. “To what extent is the alignment between E-government strategy and its implementation in government organization?” “What alignment framework can be developed for improving E-government strategy and its implementation?” and to what extent is the framework accepted by government and its E-government experts?” The research has used design science with six common steps. The finding of this study reveal that the alignment of E-government strategy and its implementation were poor awareness in sharing of data electronically between two and more government organization prefer to stayed with manual service delivery mechanism’s between government to government, government to employees internally and externally, as we have seen four government organization Accordingly, In this study, expert validation and observation was used to evaluate the proposed framework along with descriptive method, however, the result of the framework evaluation survey was 96%. According to this study the result implies that for the alignment of E-government strategy and its implementation to be implemented by government organization, but not fully aligned and implemented and not use as electronic service, so they should aligned and implement then use as electronic service, it is a time saving and useful and quick way of getting service in any time everywhere compared with the traditional services. This study has forwarded as recommendations that government organization have transform from manual service delivering to electronically service delivery technology between each other citizens ,build up the alignment of E-government strategy and implementation with each other and the people of Ethiopian
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Keywords
E-Government, E-Government Strategy, E-Government Implementation, Alignment