Drug supply chain management practice and its influence on the performance of Amanuel Mental Specialized hospital
| dc.contributor.advisor | Ensermu, Matiwos (PhD) | |
| dc.contributor.author | Refera, Tizita | |
| dc.date.accessioned | 2019-11-22T07:25:28Z | |
| dc.date.accessioned | 2023-11-04T14:00:51Z | |
| dc.date.available | 2019-11-22T07:25:28Z | |
| dc.date.available | 2023-11-04T14:00:51Z | |
| dc.date.issued | 2019-05 | |
| dc.description.abstract | Supply chain management that is correctly applied to the health institutions can contribute greatly to the availability of medicines which reaches to the end customers. Amanuel Mental Specialized Hospital is the only psychiatric specialized hospital in Ethiopia. So people are coming from all over the country for the treatment. The objective of this study was to assess the drug supply chain management practice and its influence on the performance of AMSH. The study employed both quantitative and qualitative study approaches. Quantitative data was collected from 70 employees using self administered questionnaire that was set in likert scale format, whereas, interview questions were also used to collect qualitative data from 7 key informants (chief executive officer, finance director, pharmacy director, clinical coordinator, drug supply manage rand store persons). Descriptive analysis method through statistical packages for social science (SPSS) version 21 software was used to analyze the data. The findings of the study showed that customer relationship, information and distribution management are well practiced in the hospital followed by inventory management. The rest facility and transportation management are practiced moderately. And the statistical finding of the result showed a significant influence of customer relationship and inventory management on organizational performance. So this study recommends working on customer relationship management and inventory management to improve the hospital performance in the case of customer satisfaction and cost reduction. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/20224 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | inventory management. | en_US |
| dc.subject | health institutions | en_US |
| dc.subject | customer relationship management | en_US |
| dc.title | Drug supply chain management practice and its influence on the performance of Amanuel Mental Specialized hospital | en_US |
| dc.type | Thesis | en_US |