Effect of Total Quality Management (TQM) Practice on Organizational Performance in the Case of Buna Insurance SC
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Date
2022-01-28
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A.A.U
Abstract
The main purpose of this paper was to investigate the effect of Total Quality Management prac tices on organizational performance the case of Buna insurance S.C. The study was explanatory
research design and the resurcher used quantitative research approach. The sample size of 106
respondents was drawn using Purposive sampling technique. The study findings of correlation
and regression analysis showed that all constructs of total quality management (employee’s empowerment, top management commitment, continuous empowerment and work process approach) were positively and significantly affect organizational performance and customer focus
has insignificant effect with relation organizational performance. The findings of linear regressions analysis showed that the observed changes in organizational performance attributed by the
elements of total quality management practice is 75.7% (r2=0.757). These study also reveals
from five major elements of total quality management practices, to fill the gap of explaninig how
to affect the organizational performance in the case of buna insurance share company.