The Effect of Business Process Management on Organizational Performance: In the Case of Ethio Telecom
No Thumbnail Available
Date
2023-02-04
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
A.A.U
Abstract
This research paper has mainly focused on assessing the effect of Business Process Management
on organizational performance, in the case of Ethio Telecom. An explanatory research design
and quantitative research approach was applied on a data collected through questionnaire
distributed to randomly selected sample to achieve this overriding objective. As a major method
of analysis we have used a correlation and multiple linear regression technique (with the help of
SPSS software Version 20) to investigate the effect of BPM practices on organization
performance. As per the findings of the study, the effect of strategic alignment and Employee
involvement on organizational performance was positive and statistically significant. This
positive effect on organizational performance implied as productivity was increased due to staff
training and development, which was used in order to reinforce certain behaviors and attitudes.
The successful alignment of strategic direction in the organization has positively contributed to
improvements in overall performance. On the other hand, change initiatives was used by the
management to cultivate the culture of innovation regarding employees’ involvement and
empowerment, which in turn affected the institution’s overall performance. In general, the
institute’s top management shall take all necessary measures for increased employee
involvement, adoption of information technology and alignment of strategic direction with
regard to business process management.
Description
Keywords
Organizational Performance Business Process Management Multiple regression