The Effect of Performance Feedback on Employees Job Satisfaction: a Case Study of the Commercial Bank of Ethiopia in the Kirkos District, Addis Ababa.
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Date
2025-06-11
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A.A.U
Abstract
The study assessed the effect of performance feedback on employees job satisfaction in the commercial
bank of ethiopia in the kirkos district, addis ababa. The main objective of this study was to analyze the
effect of performance feedback on employees' job satisfaction at the Commercial Bank of Ethiopia (CBE)
in the Kirkos District, Addis Ababa. The study employed both exploratory and a descriptive research
design and designed a questionnaire survey instrument to assess the effect of performance feedback on
employees' job satisfaction at the Commercial Bank of Ethiopia (CBE). To comprehensively address the
study objectives and answers the study questions ,the student researcher utilized both qualitative and
quantitative research approach. The target populations were employees, managers, and HR personnel at
CBE in the Kirkos District of Addis Ababa. This research was focused on specific group of indiveidualas
and target population of the study was 432 out of which 180 were samples in the study. The researcher
had used both probability and non-probability sampling techniques. Purposive sampling was used to
select the key informant. The researcher used both primary and secondary data collection tools. The
refined data was analyzed using descriptive statistics involving percentages and frequency distribution,
tables and charts were used to give a summary of data and displayed in a meaningful manner. To analyze
the collected data in line with the objective of the research undertaking, statistical procedures were
carried out using SPSS software. In light of the present findings, it can be concluded that performance
feedback methods were identified as a contributing factor to job satisfaction.The study focuses on how
open communications and continuous improvement affect feedback exchanges and job satisfaction.how
feedback culture among team members promotes growth in both professional and personal development.
The role of comprehensive instructions, clear guidelines( Feedback policy) that managers and employees
must follow during feedback sessions. The mehods and approaches employed for delivering performance
feedback including the various barriers affecting feedback exchange and employees perception towards
feedback have been discussed..Accordingly,most of the correlation coefficients are weak, several
relationships were statistically significant, especially between openness, tools, employee perception and
relationship, It is recommended to conduct further analysis, such as regression, to gain a clearer
understanding of the predictive strength of these variables and Commercial Bank of Ethiopia (CBE)
Kirkos District should consider conducting feedback sessions multiple times throughout the year, as
frequent feedback benefits both employees and the Bank. It helps continuously performance improvement
and allows for timely adjustments, whereas quarterly and annual evaluation alone may not be sufficient
to address meaningful devevelopment and other pertinent recommendations are included in the study.