The Role Of Achieving Competitive Excellence Operating System Implementation On Company’s Internal Supply Chain Integration: Ethiopian Airlines In Focus
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Date
2018-05-15
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Addis Ababa University
Abstract
ACE (Achieving Competitive Excellence) is a company-wide strategy. It is an approach to relentlessly improving the value that we deliver to our customers. ACE guides the setting of strategic priorities, establishes processes for translating strategies into actions, and set up feedback mechanisms for assessing improvement and performance (Roth 2010). EAL started implementing ACE since 2007 as an operating tool. This study was empirically examined by aiming the key roles of ACE implementation on Ethiopian Airlines Internal Supply Chain Integration as the airlines is using ACE as an operating system. The study had employed questionnaire and interview which administered on a sample of 138 Ethiopian Airline’s ACE cell Agents or department representatives. Questionnaire using random sampling and five top management of the airline change and performance management for interview using purposive sampling carried out to examine the roles of ACE implementation on Ethiopian airlines internal Supply Chain Integration. In order to analyze, interpret and present the data captured via questionnaire, Statistical Package for the Social Sciences (SPSS) were used. Descriptive analysis methods i.e., percentage, means, standard deviation, correlation, regression were used. Validity, reliability, and multicolinearity tests were conducted on the data. The data analysis was based on result conducted through correlation and linear regression. With regard to the survey output, internal supply chain integration had statistically positive significant relationship with some ACE Operating Tools like RCCA, MISPRO, and DM. The dependent variable Internal Supply Chain Integration is well explained by the model/ACE Operating Tools (DM, TPM, RCCA, QCPC, MISPRO, SS, PM). These finding will provide the necessary resource in light of the possibility of future research projects.
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Keywords
Operating system, Internal, Supply Chain Integration