Impact Of Supply Chain Management In Ethiopian Airlines Maintenance, Repair And Overhaul (MRO) Services Performance
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Date
2017-06
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Addis Ababa University
Abstract
The intense investments and other unexpected events to the airline tested the knowledge and proficiency of the SCM’s on time delivery of the requested parts/services whenever the aircraft grounds. Theobjective of this study was to assess the impact of SCM in Ethiopian Airlines Maintenance, Repair and Overhaul (MRO) service performance. The study employed both qualitative and quantitative approach (descriptive and inferential) to investigate the problem under study. The researcher used probability (simple random) and non-probability (judgmental) sampling techniques to select sampling population. The data collection considered all the team leaders and some selected senior technicians from component, engine & landing gear shops and base & line maintenance. It also took the team leaders and managers from SCM (Procurement, Logistics, Warehouse, AOG Desk, Material Planning, and Strategic sourcing) into consideration. The data collected were analyzed by using IBM SPSS for statistics. The findings clearly indicated the importance of SCM in Ethiopian MRO’s survival, existence and its future expansion plan to serve customers from the whole world. Despite the limitations, the study created awareness about the concept, principle and practices of SCM in Ethiopian Airlines MRO performance. Thus, the close working relationship of the SCM as a whole with different departments including maintenance, repair shops & other supporting departments including finance & engineering is supposed to positively impact the competing power of the MRO and is currently resulting in better cost saving, efficient & timely use of resources and developing skills of employees towards aviation market level. Finally, the respondents agreed that the MRO should organize continuous trainings, experience sharing and workshop visits to its employees. And the respondents also believe that the MRO should improve communication, relationship and partnership with suppliers and operator
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Supply Chain Management (SCM), Despite the limitations, investigate the problem