Evaluating the Efficiency of Addis Ababa's Public Bus System: User Perspectives and Infrastructure Challenges
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Date
2025-01-01
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Addis Ababa University
Abstract
The public transportation system in Addis Ababa, especially along the Ayat-Tor Hailoch corridor, is highly important for getting around the city, but it faces significant challenges right now that make it hard to provide good service and meet people satisfaction. This study aims to investigate the state of public bus infrastructure, assess service quality, identify key challenges affecting efficiency, and recommend actionable strategies for improvement. Utilizing a mixed-methods approach, the research employed a mixed-methods approach, conducting stakeholder interviews and surveys with passengers and operators throughout the route. Key findings reveal that an aging bus fleet, coupled with inadequate maintenance facilities, significantly contributes to operational inefficiencies. The Customer Satisfaction Index (CSI) scores for safety (0.37) and timeliness (0.46) indicate serious flaws in service quality, with approximately 65% of users reporting discomfort during commutes, particularly during peak hours. These results highlight how urgently systemic changes are required. In particular, improving management techniques and fixing infrastructure flaws are essential to regaining public trust in the bus system. Investing in contemporary buses, setting up real-time tracking systems, and enhancing maintenance procedures are examples of doable suggestions. This study concludes by emphasizing the significance of a thorough and user centered strategy for Addis Ababa's public transportation reform. Following tactics into practice, the city can create a dependable and effective transportation system that can accommodate the expanding needs of its urban population and, in the end, improve the standard of living for its citizens.
Keywords: Customer Satisfaction Index (CSI); Mobility as a Service (MaaS); Public bus transport; Service quality; Sustainable public bus transportation; urban mobility