Factors Affecting The Effectiveness Of Enterprise Resource Planning (ERP) Project The Case Of Commercial Bank Of Ethiopia
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Date
2018-06-07
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Addis Ababa University
Abstract
Commercial bank of Ethiopia is the major resource collecting and lending Bank and through which more than 75 years of banking experience institution in the state. Ineffectiveness of projects made by this giant company has becoming a big problem in all over the country economy. Hence the objective of this research project was to identify the major factors of problems that create ineffective enterprise resource planning project in case of commercial bank of Ethiopia which is one of the project cbe is made at this time. Quarterly report of project implementation was employed to identify the major causes. As a result, technical support given by the Bank, implementation delay, project’s manpower quality, central bank strict procedures, contract mismanagement and overestimation of project’s return were found to be the major factors of projects that were affect the Project. Commercial bank of Ethiopia Enterprise resource planning project, were selected for the study. For balanced information purpose the questioners of this study inclusively participate all actors in the project I.e. owner, contractor and the consultant. Additionally secondary data like reports and journals are deeply investigated. After collecting the required data, by using tables and illustrations try to rank and pick out major factors of the project those are highly affect the ERP project implementation and recommend best solutions or direction of the failure. Change management and user satisfaction are critical success factor of IT projects. The results of the analysis had shown that financial problem, overestimation of project return and manpower quality of projects are found significantly affect the planned goal and also technical support given by the Bank and external factors like NBE procedure and sole network provider and stakeholder management was found an obstacle for the success of project.
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Keywords
ERP,Effectivness, CBE,Factors,Nbe, internal and external factors