The Effect Of Logistics Management Practices On Organizational Performance: A Case Of Ethio Telecom
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Date
2018-04-05
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Addis Ababa University
Abstract
implementation and control of processes linked to material, information and financial flows. The main objective of this study was to examine the effect of logistics management practices on organization performance in the case of ethio telecom with respect to logistics management practices of Customer service, warehouse management, inventory management, transportation management, information flow management and supply management. Descriptive and explanatory research designs as well as quantitative research approach were employed in conducting the study. The population of the study was employees of ethio telecom working in warehouse, procurement, fleet operation, facilities, inventory and goods shipment from which the sample was drawn. Stratified random sampling was used to select the appropriate sample of the study. Data was collected using questionnaires and analyzed using SPSS. Descriptive analysis namely percentage, mean and standard deviation; and inferential analysis namely Pearson correlation and multiple linear regression were employed. The study indicated that logistics management practiced in ethio telecom occasionally. The study revealed that logistics management practice contributed to ethio telecom organizational performance to a moderate extent. The study also showed that there was significant relationship between logistics management practices and organizational performance of ethio telecom. The study further revealed that customer service practices, inventory management practices, transport management practices and information flow management practices had predicting power on organizational performance of ethio telecom. The study also revealed that ethio telecom faced logistics management challenges to a moderate extent. The study recommended to enhance the logistics management practices as well as to deal with government bodies and balance level of logistics service and cost.
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Keywords
Logistics management practices, organizational, performance