The Assessment Of Achievement and Challenges of BSC Implementation in the Public Sector :the Case of Addis Ababa Gulele and Arada Sub-Cities Trade and Industry Development Office
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Date
2015-03
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Addis Ababa University
Abstract
The objective of the study was to asses the achievement and challenges of Balanced Scorecard
implementation in Addis Ababa city Administration Trade and Industry Development Bureau of
Guelele and Arada Sub- Cities offices.Both qualitative and quantitative methods of data
were used
and sixty respondents participated in the study. The respondents were selected using purposive
sampling method from the population of one hundred. The study was carried out from March,2014 –
March, 2015.The study result shows that there were thirty (50%) of the respondent replied that BSC
provides benefit for Work organization . It uses as the cornerstone of an organization’s management system
since it helps to align and support key processes, including clarification of strategy, communication of strategy,
alignment of multiple objectives, alignment of strategic initiatives, and linking of strategic objectives to long–
term goals. Seventy (70%) of the respondent responded that there was still a challengeinthe process of
achieving to globalization, electronic commerce, diversification of the workforce, the learning
organization rapid technological advances, governmental regulations, and increasing competitive
forces in the environment. Therefore, this shows that BSC in the studied organization is in infant or
emerging stage. The practical experience of Addis Ababa city capacity building Bureau were setting
the evaluation criteria the same to all sector offices and cascade BSC document to the sub-cities, sub-
cities cascade to woreda without making any adjustment or amendment on the cascaded work
evaluation criteria. In this study the researcher recommended that to bring one self into the line of
global competition and to improve work efficiency and effectiveness the Addis Ababa Trade and
Industry Development Bureau should give intensive training and continuous follow up to their
employees before cascading the Balanced Scorecard
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Trade and industry development Office