The Implementation, Achievements and Constraints of Performance Management Using the Balanced Scorecard in Addis Ababa City Administration: the Case of Addis Ketema Sub-City Woreda 2
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Date
2015-06
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Addis Ababa University
Abstract
This study is concerned with the performance management in the Addis Ababa City
Administration with taking Addis Ketema Sub-City Woreda 2 as its case. To this end, the study
has made an effort to thoroughly look into the implementation, achievements and constraints that
have taken surface in the whole performance management process and system. The study, with
prime intention to find out and describe the roots of the problems and constraints, was geared
towards answering key research questions pertinent to performance management in the study
Woreda. It has made an effort to identify and investigate achievements and constraints associated
to application of the Balanced Scorecard (BSC) which is being used by Addis Ababa City
Administration and its Sub-City and Woreda level agencies/offices as a performance
management tool since 2010.
All the employees and head of sector offices (167 individuals in total) in the Woreda
administration have been taken as study population. Data have been collected from 71
individuals (which is 50.4% of the entire eligible study population) using structured self-
administered questionnaire. Five persons have also been contacted for in-depth interview from
Addis Ketema Sub-City (2 informants) and the Woreda 2 administration (3 informants) for
triangulation purpose. The primary data were analyzed using SPSS (statistical packages for
social sciences) to get descriptive statistics/results. Qualitative data collected through in-depth
interviews, open-ended questions and document review were analyzed through transcription into
micro-soft word processing and categorizing and coding based on their themes.
The study findings have revealed that the performance management process of the study Woreda
needs serious considerations to reap some fruits out of it. In a nutshell, the study has found out
that the whole process of performance planning, provision of ongoing coaching and technical
support to the implementing agencies and individuals, recognition and reward, and ensuring
performance accountability both at individual employee and organizational levels were not on
the right track to bring about meaningful performance improvement. The problem is associated
to the need to shift to and institutionalization of effective modern performance management
system and practice on the one hand, and in ability to break away from traditional bureaucratic
mentality and practices on the other.
Key words : Performance Management, Addis Ababa City Administration, Addis Ketema
Sub-City Woreda 2, Balanced Scorecard (BSC), Performance Management tool
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Keywords
Performance management, Addis Ababa city administration, Addis Ketema Sub-City Woreda 2, Balanced Scorecard (BSC), Performance Management tool