Administrative Performance and Its Influence on Support Staff Turnover at the College of Natural and Computational Sciences of Addis Ababa University
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Date
2018-06
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Addis Ababa University
Abstract
This study examined the major factors of administrative performance and its influence on support
staff turnover at the College of Natural and Computational Sciences (CNCS), Addis Ababa
University. To address the main objective of the study, four basic research questions were
developed. These were to examine factors of administrative performance of CNCS that
aggravated support staff turnover, to assess demographic characteristics of support staff that left
the college during 2006-2009 E.C., the measures the college had taken to reduce support staff
turnover and to suggest possible mechanisms to reduce turnover at CNCS. The major data
collection techniques used were survey questionnaires (quantitative and qualitative), interview
and document analysis. The major participants in this study were current support and resigned
staffs members of CNCS. The total number of current support staff was 497 of which 149
samples were selected using simple random sampling technique while the total number of
resigned staff was 54 of which 16 samples were chosen using snowball sampling for this study.
The major statistical tool employed in this study was descriptive statistics. Frequency and
percentage were used to analyze demographic items. The result of the finding showed the trends
of support staff turnover that had been increasing from year to year. This finding revealed that the
dominant administrative performance factors that influenced support staff turnover were directly
related to compensation and benefit packages, development opportunities, working environment
and job characteristics. To reduce support staff turnover, the college provided incentives of
overtime work at certain work units. The college also prepared a special program to provide
rewards (laptop, computers, certificates and household furniture) for good performers that
motivate support staff members to stay longer at CNCS, but they were not satisfied with the
invectives and rewards. This brought about continuous turnover of current support staff that
affected overall effectiveness of the college. Hence, CNCS needs to concentrate on improving its
administrative performance packages and emphasizes the magnitude of compensation and benefit
packages to boost support staffs’ morale, motivation, performance and retain them longer.
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Keywords
Administrative Performance, and Its Influence on Support