Effect Of Internal Integration On Supply Chain Performance: The Case Of Ethiopian Pharmaceutical Supply Agency (Epsa), Addis Ababa, Ethiopia
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Date
2020-06
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Addis Ababa University
Abstract
The aim of this thesis is to examine the effect of internal integration on pharmaceutical supply
chain performance at EPSA. This thesis conceptualizes three dimensions of internal integration
(information integration, coordination and resource sharing and organizational relationship
linkage) and examines the relationships among internal integration dimensions and supply chain
performance. The data collection instrument used was a questionnaire which was administrated
to a total 114 employees using a census method. Statistical techniques such as descriptive
statistics, correlation, and multiple regressions were employed to analyze the data. Measured
from the three dimensions of internal integration, it can be concluded that the current level of
internal integration of the company is low. The company has relatively better information
integration, but it is weak in terms of coordination and resource sharing and organizational
relationship linkage. The result of the analysis also proved that there is moderate positive and
significant relationship between internal integration and supply chain performance. The results
also indicated that coordination and resource sharing had the highest positive effect on supply
chain performance, followed by information integration and organizational relationship linkage.
Therefore, for improving supply chain performance, the study recommends improving the three
components of internal integration together as they are interrelated
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Keywords
Internal Integration, Information Integration, supply chain performance