Factors Affecting Internal Supply Chain Integration: The case of Cosmar East Africa Business S.C
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Date
2-07
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Addis Ababa University
Abstract
In this competitive business environment continuously improving operational
performance is a crucial issue for the existence of the organization and preferred by
customers in the market. The main objective of this study is to assess factors affecting
internal supply chain integration on organization supply chain performance in the Case
of Cosmar East Africa Business S.C. taking this view in to account, different challenge
and obstacles of internal supply chain integration like luck of organizational structure,
luck of top management support, lack of information usage practice and lack of
interdepartmental relationship practice were assessed and described in order to meet the
basic objective of the research topic. For the theoretical foundation and analysis
different literatures was investigated and the research problem was studied through the
use of a descriptive research design. Target population in this study was all permanent
employees of the company. Since the population is relatively small, the research used
census sampling technique. To carry out the study both primary and secondary data was
collected. Data collected was purely quantitative and it was analyzed through descriptive
analysis and inferential statistics. Descriptive statistical tools such as Statistical Package
for Social Sciences (SPSS) were employed to analyze the data. Based on the analyzed
data and the research finding, the study concluded that the extent of ISCI of the company
is low. The result of the analysis also proved that there is strong and significant
relationship between internal supply chain integration and supply chain performance. In
addition to that ISCI have a strong and positive influence on supply chain performance.
The results also indicated that interdepartmental relationship had the highest effect on
ISCI & SCP, followed by top management support, information usage practice and
organizational structure. Therefore, in order to enhance the level of ISCI and SCP of the
company, the study recommends CEABSC should improve the practice of the studied four
factors those are negatively affected the company supply chain performance.
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Keywords
Internal Supply Chain Integration, supply chain performance, Cosmar East Africa Business S.C