Assessment of Quality Management System: The Case of Addis Capital Goods Headquarter Design and Construction Project
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Date
2024-10
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Addis Ababa University
Abstract
This study examines the implementation of quality management systems (QMS) within the Addis Capital Goods Headquarters (ACGHQ) design and construction project, undertaken by the Ethiopian Engineering and Investment Group (EEIG). The overarching objective is to assess the QMS in achieving project success and identify factors contributing to any discrepancies between intended and actual implementation. The research utilizes a descriptive research design with a quantitative approach to data collection techniques. This study adopts the Census sampling method and utilizes complete data collection, with the use of data from the entire population of 55 respondents within the project implementation team at ACGHQ, representing a 100% response rate. Data was collected through a structured questionnaire, covering dimensions such as QMS awareness, quality planning, quality assurance mechanisms, quality control implementation, QMS implementation challenges, and quality management practices. Descriptive analysis was conducted using SPSS version 27. The study found that while EEIG has implemented various QMS tools, including quality planning, assurance, and control, challenges persist. These include a lack of a fully integrated QMS, employee training deficiencies, particularly in areas such as non-destructive testing and statistical process control, and the need for enhanced communication and collaboration between departments and stakeholders. While the organization has a formalized quality policy, a defined structure for quality planning, and a dedicated QA/QC team, knowledge gaps exist among team members regarding specialized techniques, and there is a need for a more integrated and holistic quality management system. The study recommends enhancing training programs to address knowledge gaps, improving communication protocols between departments and stakeholders, implementing a robust supplier selection and onboarding process, and fostering a culture of continuous improvement. By addressing these gaps, EEIG can enhance project performance, achieve higher-quality outcomes, and maintain a competitive edge in the Ethiopian construction industry.
Keywords: Quality Management System, Construction Project, Quality Assurance, Quality Control, Training, Communication, Ethiopia, Addis Capital Goods Headquarter