Port Service and Its Effect on Humanitarian Logistics in Addis Ababa
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Date
2016-06
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Addis Ababa University
Abstract
The aim of this study was to assess the significance of port service provision in humanitarian aid
services and the level of organizations’ satisfaction in Addis Ababa. The main reason for
selecting the topic was that the service the community demanded was not given significant
emphasis, while the demand for humanitarian service is rising in absolute terms in recent years
both from the public and donation. Hence, it is found to be a critical area for the underlined
problem. The research design selected in this study is a descriptive, cross-sectional design. The
data was collected all at the same time (or within a short time frame). The data showed that
analysis of trend of growth of supply of goods imported for humanitarian services decreased
from 2008 to 2015. The price change in 2008 was dramatically increased by 89.08 % whereas
there are two years (2010 and 2013) which have decreased the importing goods in relief food
and foods items by 43.25 % and 39.60 percent respectively. The result indicated that there is a
very low responsiveness to customers, offering choices of non-standardized services; that lead by
persuasions and incentives as a factor of port service demand. Flexible and adaptable to deliver
high quality goods and services and empower citizens rather than simply serving those as
institution are also the problematic issue in port service in Ethiopia. The correlation analysis
illustrate the relation between the port service satisfaction and humanitarian logistics as it is
highly or strongly correlated as r=0.705 and r=0.864 for correlation between humanitarian
logistics and port availability and r=0.933 for humanitarian logistics with port cost. But port
service demand has a weak correlation (r=0.046). It can be concluded that this study measures
port efficiency or performance indicators use a diverse range of techniques for assessment and
analysis, but although many analytical tools and instruments exist, a problem arises when one
tries to apply them to a range of ports and terminals for humanitarian logistics. It is
recommended as the need of a proper port performance measurement based on indicators:
macro performance indicators quantifying aggregate port impacts on economic activity, and
micro performance indicators evaluating input/output ratio measurements of port operations in
the country
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Keywords
Humanitorian Logistics