Assessment of the Human Resource Planning Recruitment and Selection Practices and Challenges in Ethiopian Telecommunication Corporation
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Date
2011-04
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Addis Ababa University
Abstract
The main purpose of this study is to assess the practice of the Human Resource Planning (HRP),
external recruitment and selection practice of Ethiopian Telecommunication Corporation (ETC),
and to identify challenges regarding these functions and to recommend solutions. In order to
achieve this objective, survey research method was employed and both Primary and secondary
data were used in this research. The primary data were collected through questionnaires and
semi structured interview and the secondary data were collected from the respective work unites
who are in a position to provide documents like human resource policy manual, various forms
and other necessary documents required for this study purpose. This study had been selected
ETC head office as a sample study area and employees at the head office were classified in to
two exclusive groups as managerial and non managerial staff. Moreover, from each stratum, two
hundred ninety two employees were selected through random sampling technique. Next,
interview with the training and development division manager of ETC was made and
questionnaires were distributed to the selected employees in order to get relevant data about the
corporation 's HRP, recruitment and selection practice. Results obtained were analyzed using
average index and percentage. Thus, the result of the study indicated that environmental analysis
conducted for the HRP purpose has not been done in scientific and appropriate manner.
Forecasting techniques to estimate HR demand and supply in the process HRP didn't undertaken
properly. ETC didn't possess qualified HR professionals and Human Resource Information
System (HRIS) in order to handle effective HRP activity. Most of the HRP activities not
undertaken in line with the policy stated. There was no succession planning practice in ETC.
Lack of interviewers competency, lack of providing clear information for job applicants about
examination date and place after the registration, lack of checking reference from previous
employers of the new applicant were some of the factor that hinder the HRP, recruitment
selection practice of ETC. Accordingly, developing and maintaining competent HR professionals
to handle the HRP process, developing multi dimensional and regular environmental assessment
practice, utilization of computerized HRP system and quantitative based employee forecasting
methods, putting succession planning in place, minimized time taken selection process and
unnecessary long wait, practicing background and reference checking's, enhancing the
interviewers skills by giving them training are potentially recommended to tackle the problem of
the corporation by the researcher.
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Keywords
Human Resource Planning Recruitment