Assessment Of Facility Management Practice -The Case Of Cooperative Bank Of Oromia S.C.
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Date
2017-06
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Addis Ababa University
Abstract
Facilities management (FM) has significant contribution for success of an organization.
Irrespective of the size, whether in the private or public sector, the aim should be to manage
facilities to enable organizations to better achieve their operational objectives. Effective FM
leads and should lead to the reduction of costs, a better quality of products and services, an
effective organization, customer satisfaction and competitive advantage. Facilities Management
is varied and multi disciplinary, it may cover Property Portfolio Management, Building Fabric
Maintenance, Managing Building Services, Managing Support Services, Project Management,
Space Management, Procurement ,and Information Management among others. Facilities
management of a bank may comprises procurement, service provision to branches, properties
portfolio management, HR management and Information management. The purpose of the study
was to assess FM practice of Cooperative Bank Of Oromia Share Company. In this study
adopting the descriptive research method of quanitative as well as quanlitative research the data were
collected through administration of structured questionnaire complemented with interviews. Branch
managers rate and express their level of agreement on effectiveness of FM Effectiveness of the
factors, such as procurement, service provision, property administration, HR capacity and IT
support as well as to what extent they are contributing to the overall effectiveness of FM of the
bank has been analyzed and some drawbacks have been identified in procurement, service
provision to branches, properties management and IT support.
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Keywords
contributing, Facilities management, operational objectives