Assessment Of Factors Affecting Project Scoping: The Case Of National Switching System Of Ethiopia
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Date
2018-06-07
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Addis Ababa University
Abstract
This research aims at assessing the major factors that affected project scoping efforts in the case of the National Payment Switch of Ethiopia. The project is being conducted in phases and this research covers the first phase of the project concerned with integrating the Automated Teller Machines (ATMs) in the country. EthSwitch S.C. is the project organization that has undertaken and still undertaking the project. The research is of qualitative type and has used interviews and questionnaires for primary data collection and reviewed publications for secondary data.
Upon analyzing the data, it was found that the project’s scoping efforts have not been performed to the expected levels and in turn, the project’s performance has been limited to only a moderate level. The major factors that have been affecting the project’s scoping efforts have been found to be a lack of a properly stated project management plan, initial scoping problems, lack of stakeholder involvement, scope change management problems, lack of skilled information technology workforce and country wide infrastructure issues.
To improve the current performance of the project in the proceeding phases, the researcher suggested that improved stakeholder management and communication, planning that takes the locally available skill as well as infrastructure into consideration, availing high level trainings to team members and setting up a dedicated customer support center should be taken into consideration.
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Keywords
Scoping, ATM, Payment Switch